Troubleshoot communication issues with Endpoint Protection Manager. See Test communications between Endpoint Protection clients and managers. Perform a SECARS check to test connectivity between Symantec Endpoint Protection clients and the Symantec Endpoint Protection Manager.If you continue to have trouble, run a packet capture, and contact support for further analysis.Ĭheck connectivity between managers and clients.Make sure that the perimeter firewall has exceptions for the web sites above.Ensure that you are able to access the following URLs:.Use the following flowchart to help isolate LiveUpdate issues, and then refer to the details below the chart for further steps. Check proxy settings in Symantec Endpoint Protection Manager.Check log.liveupdate and SESMLu.log of Symantec Endpoint Protection Manager.Check if Symantec Endpoint Protection Manager has the latest definitions.Check connectivity between managers and clients.Product:Symantec Endpoint Protection Manager Content Catalog 14. Symantec Endpoint Protection Manager could not update Symantec Endpoint Protection Manager Content Catalog 14.2 RU1. Info:Content download to the server failed. Log Name: Symantec Endpoint Protection Manager 21:59:25,Warning,LiveUpdate content failed to update,Symantec Endpoint Protection Manager could not update Symantec Endpoint Protection Manager Content Catalog 14.2 RU1.įollowing Warning log is also logged in OS event log. From August 1, 2019, following Warning message is logged in on Symantec Endpoint Protection Manager (SEPM) every time LiveUpdate run.
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